Our approach is to combine the best ingredients with desire for natural products and 100% customer satisfaction. If you have an concern with one of our products, let us know.
satisfaction guarantee
All Salty Croc products carry a satisfaction guarantee. if you find one of our products to be unacceptable, contact us and we would be happy to discuss options. Details apply.
we might ask for details, photos, videos, drawings, and web meetings to verify the product issue.
Customer is 100% responsible for shipping costs of having the item sent back to us. This is non refundable and requires a return authorization prior to shipping. We pay for shipping back to the customer if the remedy requires shipping.
This guarantee does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper use, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use, lack of use, or ownership of our products.
to take advantage of this warranty, the customer must contact us first using our email saltycroctalk@gmail.com and describe the product concern in the email. This will open a dialog of communication and will start the process of salty croc considering different remedies and also different levels of remediation. We will require screen shots of original purchase confirmations including original shipping address. after we have verified purchase/ownership details, we may offer a remedy from the following list or we may combine these options:
We might give a payment credit
We might give store credit
We might send a replacement
With the goal being a satisfied customer that enjoys our products and recommends them to friends and family.
Feel free to use the contact box or our email to contact us or get more information on products.
saltycroctalk@gmail.com
